Some Coral Gables home loan servicer’s customers’ Social Security numbers exposed in data breach


Coral Gables-based Lakeview Loan Servicing, some of the biggest servicers of house loans within the nation, disclosed what seems to be a vital information breach that revealed sure consumers names, addresses and Social Security numbers.

AP File

One of the rustic’s biggest loan servicers, an organization founded in Coral Gables, has reported what seems to be a vital information breach to consumers 3 months after finding it, prompting two separate federal court cases.

In a letter to consumers dated March 18, Lakeview Loan Servicing stated it had exposed “a security incident involving unauthorized access to our file servers” in early December. According to the letter, signed by way of Lakeview senior vp and leader compliance officer Judith Tribble, interior investigators discovered that stolen data integrated names, addresses and Social Security numbers of shoppers.

The letter, a duplicate of which a recipient shared with the Miami Herald, does now not specify what number of consumers had been suffering from the knowledge robbery, however Lakeview says on its web page that it serves 1.4 million folks a yr. The web page identifies Lakeview, founded in Coral Gables and Horsham, Pennsylvania, because the fourth-largest house mortgage servicer within the nation.

One of the 2 fits filed in opposition to the corporate in Miami federal court docket put the selection of affected Lakeview consumers at 2.5 million with out offering a supply for that quantity. The fits search class-action certification on behalf of Lakeview’s affected consumers.

In reaction to a phone inquiry from a Herald reporter, the corporate declined to remark at the litigation, however showed the 2021 information breach in an emailed commentary with out offering main points. Lakeview stated within the commentary its industry operations weren’t disrupted.

“Steps were taken to immediately contain the incident, law enforcement was notified, and a thorough investigation was conducted by a forensic investigation firm,” in step with the commentary. “Lakeview has notified appropriate third-parties and individuals. Additional steps have been undertaken to further enhance existing security measures.”

Lakeview’s interior investigation discovered that anyone had damaged into its information garage servers in 2021 all over a length lasting from Oct. 27 to Dec. 7, when the breach used to be came upon and “contained,” in step with the letter to affected consumers. Lakeview additionally notified legislation enforcement. Lakeview generated a listing of affected consumers on Jan. 31, 2022 after which undertook “extensive measures” to make sure its accuracy, in step with the letter.

For some consumers, the stolen information additionally integrated mortgage software data and “other items,” in step with the letter despatched to consumers. In normal, mortgage software numbers were utilized by perpetrators of loan fraud. Lakeview has now not specified whether or not any of its pilfered buyer data has been utilized in any fraudulent task.

“We regret that this incident occurred and apologize for any inconvenience. Additional steps are being taken to further enhance our security measures,” the letter stated.

Less than two weeks after the letter went out, two affected Lakeview consumers filed court cases in federal court docket in Miami in quest of unspecified compensatory damages and long-term credit-monitoring services and products paid for by way of the corporate. The disclosure letter from Lakeview provides consumers twelve months of unfastened credits tracking, fraud session and id robbery recovery from Kroll, a countrywide consulting company. Customers with questions can name 855-541-3564.

But the proceedings, filed by way of Massachusetts resident Andrew Guarino and Ohio resident Shannon Thomas, contend that’s now not just about sufficient, for the reason that breach exposes them to fraud and determine robbery for future years.

The proceedings alleged that Lakeview’s information safety used to be insufficient, some extent plaintiffs in such instances will have to reveal for the lawsuit to continue.

Guarino additionally claimed that Lakeview made the placement worse for patrons by way of ready to expose the breach.

“Sitting on this information allowed (Lakeview) to dodge responsibility and inevitably worsened the Data Breach victims’ chances at weathering the storm that (Lakeview) created,” Guarino stated in his criticism, filed by way of Jonathan Cohen, an lawyer on the St. Petersburg place of business of Milberg Coleman Bryson Phillips Grossman, a countrywide company identified for representing shoppers in class-action fits.

Andres Viglucci covers city affairs for the Miami Herald. He joined the Herald in 1983.

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