Passport Office delays cause chaos as holidaymakers to lose thousands in missed flights | UK | News

Long queues of offended folks shaped out of doors a passport place of work in Durham on Thursday because the device seemed beaten through a surge in candidates determined to get their new paperwork. Groups reportedly began queuing at 6.30am in a bid to get the papers they want to shuttle in a foreign country.

Queues shaped out of doors the town’s place of work reportedly as it used to be one of the most few within the nation with appointments nonetheless to be had because the Passport Office comes beneath intense force after packages rocketed.

People from around the nation flocked to Durham in a determined try to kind out their passports.

One couple from southeast London made the 230mile adventure to Durham in a single day in a bid to get the forms looked after ahead of a £4,000 vacation to Turkey with their kids this weekend.

Self-employed plumber, Nathan, mentioned: “Basically, [I] had no joy getting a passport over the last few weeks.

“Gone to the London place of work – no pleasure. On the telephone – no pleasure. Absolute sham.”

He told the BBC he made the trip on the evening of his daughter’s birthday after reading advice on a Facebook forum to go to the office where passports are being held.

Nathan added that he started the passport application process on March 2, just within the 10-weeks recommended by the Government.

He said: “[I’m] very offended – very nervous as neatly. It’s been natural concern, natural tension.”


“Glasgow place of work despatched again inside of 5 weeks – 5 weeks down the road and completely not anything for the opposite one!!!”

Andrew_J_G said: “@HM_Passport is a complete shambles. My spouse (amongst many others) used to be became clear of her appointment in Durham (after purchasing educate tickets and a lodge) as a result of they do not have capability to procedure my daughter’s software.”

The Government says about five million people put off renewing their passports during the pandemic, but with travel returning to normal levels there has been a rush in demand, causing unprecedented delays.

MPs have warned that Passport Office “chaos” has left people across the country experiencing phone hotline waits of up to nine hours, making 40 calls and also missing key family events.

The Home Office faced demands on Thursday to reveal when the backlog will be cleared and to offer compensation to those who do not have their passport applications sorted within 10 weeks.

Home Office minister, Tom Pursglove, said the 10-week target is “no longer assured”, but insisted 700 more staff will have been recruited by the summer to help.

The Government expects 9.5 million British passport applications to be dealt with this year.

Covid limits on travel saw just four million applications in 2020 and five million in 2021 by comparison.

Mr Pursglove, responding to an urgent question in the House of Commons, said nearly two million applications were processed between March and April this year.

He also insisted the vast majority of applications continue to be processed well within 10 weeks with over 90 percent of applications issued within six weeks between January and March.

The minister added that less than 1.4 percent of the passports printed last week for UK applications have been in the system for longer than 10 weeks.

Labour MP Nick Smith, who asked the urgent question, said: “A constituent instructed me the day past, ‘It is horrible – we’re because of fly out on Sunday however are nonetheless not able to get our youngest son’s passport. Every time I telephone I am getting handed to another division, then grasp, then the telephone line is going lifeless’.

“Another told me, ‘I have called 40 times in the past week, they cut me off every time. I don’t know what to do and I am breaking down at this point’.

“The details are there are lengthy queues out of doors passport workplaces, hours and hours spent on telephone strains, and households frightened of vacations getting cancelled.”

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