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Missguided disables comments on Instagram as angry shoppers demand answers over missing orders

Missguided has persisted to advertise garments and offers on social media this week whilst making no point out of the corporate’s monetary state of affairs, additional worrying consumers whose orders have no longer arrived.

The unwell style model – which fell into management amid claims it owed collectors hundreds of thousands of kilos – will proceed to business after Mike Ashley’s Frasers Group purchased the trade for £20m.

Mr Ashley’s company, which additionally owns House of Fraser and Sports Direct, struck the deal after directors Teneo have been introduced in, and the rage trade collapsed on Monday.

Frustrated Missguided consumers had been bombarding the logo with enquiries about lacking applications, and with messages difficult the company “pay your workers” in fresh days, in a departure from conventional feedback complimenting the kinds depicted.

In reaction, Missguided disabled feedback on its fresh Instagram posts, combating customers from leaving to any extent further off-brand remarks.

The ultimate put up on Missguided’s Instagram account for which feedback are enabled, printed on Sunday, options dozens of responses.

“Absolutely disgusting service,” reads one.

“[Missguided has] taken my money but no order for over two weeks. Requested a refund and nothing five days later.”

Dozens of Missguided workforce have been knowledgeable on Monday by the use of a brief pre-recorded audio message that that they had misplaced their jobs. More than 65 former workers are mentioned to be pursuing criminal motion towards the corporate over claims the redundancy procedure used to be no longer correctly controlled.

Missguided providers who file being disregarded of the pocket – some to the song of hundreds of thousands of kilos – have additionally sought criminal recommendation, in step with Aticus Law, the Manchester-based company running with axed workforce.

Announcing the buy-out on Wednesday morning, Michael Murray, leader govt of Frasers Group, mentioned Missguided would “benefit from the strength and scale” of its new proprietor’s platform and from its “operational excellence”.

He added: “Missguided’s digital-first approach to the latest trends in women’s fashion will bring additional expertise to the wider Frasers Group.”

However, some workforce who stay at Missguided, and business professionals, have instructed the logo will combat to recuperate.

“We are all deflated and also frustrated at the lack of public communication with suppliers, customers and ourselves,” mentioned a member of workforce who requested to not be known.

“A few more people have handed in their resignations…I really struggle to see how [Frasers] will attract new staff if required. The brand feels irreparably damaged.”

Freddy Khalastchi, trade restoration spouse at accountancy company Menzies LLP, mentioned: “The administrators’ decision to sell the business to Mike Ashley’s Frasers Group is a last-ditch attempt to turn its fortunes around, by securing jobs and allowing the brand to live on.”

He added that Missguided had no longer been ready to stay alongside of “big players” available in the market similar to Chinese speedy style corporate Shein, which has temporarily come to dominate the business by means of undercutting competition’ costs and churning out new kinds at a warp pace.

“The big players are getting bigger while the small operators are getting swallowed up,” Mr Khalastchi mentioned.

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The Missguided web site has persisted to function for the reason that corporate close down its warehouse ultimate Thursday, with consumers nonetheless ready to make a choice next-day supply for £6.99, although operations had floor to a halt.

An organization supply mentioned the trade deliberate to quickly disable the technique to position orders on-line on Wednesday night time ahead of relaunching the web site subsequent week.

“Starting next week, work will commence on getting logistics and warehouse working again ahead of relaunching the UK website,” the supply mentioned.

i contacted directors Teneo and Missguided chairman Ian Gray for remark.

@kt_grant




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